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App downloads sometimes omits items

I once downloaded my managed app from the Appexchange and did not get all the items from the package. Installing again (without uninstalling) got the rest of the items. A tester had the same problem and now a prospect for our app has seen it as well. In each case, a second installation shows a few "new items" that were missing from the first download. I have tried to verify this problem, but it does not happen every time.
Has anyone else seen this problem? I will notify Appexchange Ops about it.
Please file a support case so we can track this.

Thank You.