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BAGEL
Urgent: Need help ASAP
Hi,
I have an urgent problem that needs to figure out ASAP.
We have an app on appexchange. In our app, we use some internal link like so "https://na5.salesforce.com/servlet/servlet.FileDownload?file=01540000000KqY6" in our S-Control. As I understand, When an user install our app, AppExchange will will update these links with their environment setting. Everything is working fine since last week. But today, when a new user installed our app, the links don't update properly. Any ideas? does saleforce/appexchange change something? I need this resolves quickly. Please response. Thanks.
William
I have an urgent problem that needs to figure out ASAP.
We have an app on appexchange. In our app, we use some internal link like so "https://na5.salesforce.com/servlet/servlet.FileDownload?file=01540000000KqY6" in our S-Control. As I understand, When an user install our app, AppExchange will will update these links with their environment setting. Everything is working fine since last week. But today, when a new user installed our app, the links don't update properly. Any ideas? does saleforce/appexchange change something? I need this resolves quickly. Please response. Thanks.
William
Hi William,
We are aware of this issue. Please log a case here: www.appexchange.com/support and post the case #.
Just curious, in your s-control, why are you referencing na5? It's better practice to not reference a specific instance as customers may be on another instance.
I'll escalate this through support.
Best,
Sati
When I add a link inside my Apex code, is the ID updated as in a S-Control ?
Thanks.
Salesforce Escalation Case number: 02200035