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dfcdfc 

LMA License Update

I have an LMA record for a Trialforce trial at a customer.  Mid-trial, we changed the "licensed seats" from 5 to 15 to accomodate more trial users.  Why are we not seeing the additional licenses in the trial org?  It still shows only five.  The update appears to have not happened...

 

Thanks!

 

Dave

 

shillyershillyer

Are you using the Modify License custom button, and not the standard Edit?

 

Best,

Sati

dfcdfc

Sati -- Thanks for the quick response.  I used the "Modify" button.  After several hours, the available seats did uptick to 15.  We have another problem, though:

 

The underlying SFDC platform license is still only for 6 (admin plus 5).  Is this a hard-coded setting for free trials, or can I change a parameter on the Trialforce HTML page I was provided to increase this amount?  Is there any way to increase the SFDC platform seats to match the increase in our managed package seats?  (It seems strange that changing the LMA allowed package seats does not check or change the underlying platform seats too...)

 

Thanks!

 

Dave