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nelloCnelloC 

App install failed

I'm getting the following error when trying to upgrade a managed package into our test org:

 

Your requested install failed. Please try this again.
None of the data or setup information in your salesforce.com organization should have been affected by this error.
If this error persists, contact salesforce.com Support through your normal channels and reference number: 497370194-3524 (-459893822)
 
A new install though, completes without error.
 
I've filed a support case # 03397794
 
Thanks
Message Edited by nelloC on 03-17-2010 02:39 PM
SLEllisSLEllis
We had similar issues and we needed the FDC support and R&D guys to apply fixes to all of our orgs (test, trialforce, and customer orgs) in order for our post Sprint '10 packages to install.
nelloCnelloC

Thanks for your response SLEllis, as yet I've got nothing out of Salesforce. They responded to the support case I filed by suggesting I contact the ISV, after it was already explained that we were the ISV. Following that the case appears to have gone dead! It's more than a little worrying...