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CTU007 test drive fail: Inactive Registration; challenge user; invalid user name/password
Hi, why is this happening?
I tried to test drive some applications and test drive cannot work:
Inactive Registration for Test Drive for: xxxxx.
Please contact your salesforce.com administrator who can grant you a license.
Or sometimes I got a computer activation request:
Activation required
You are attempting to access salesforce.com from an unrecognized computer.
Or sometimes invalid user name/password:
Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help.
Or sometimes license required:
License Required The Custom Object Definition Purchase Requisition is part of the AppExchange Package Easy Procurement, and requires a license to use.
Is this because of the application, or there is something wrong?
Can you provide the AppExchange URLs for the apps that you were trying to test drive? Usually, errors like these occur because the partner who created the test drive did not do it quite correctly. Our partner support organization will help them to fix them if you can let us know which ones you were having difficulty with.
Ryan Ellis
Senior Product Manager, AppExchange
1. Error:
Inactive Registration for Test Drive for: Solution Selling.
Please contact your salesforce.com administrator who can grant you a license.
App URL:
Solution Selling Software™
https://sites.secure.force.com/appexchange/listingDetail?listingId=a0N300000016Zm6EAE#
2. This app requires computer activation (private listing):
Solution Selling® CRM Accelerator
https://sites.secure.force.com/appexchange/listingDetail?listingId=a0N30000001faZHEAY#
3. This app comes with invalid user name / password:
Dealmaker for TAS, Sales Process, and Account Management
https://sites.secure.force.com/appexchange/listingDetail?listingId=a0N300000016bYvEAI#
4. This app also says invalid user name / password:
Easy Procurement V1.1
https://sites.secure.force.com/appexchange/listingDetail?listingId=a0N30000001g6DYEAY#
I am the author of easy procurement, but even if I change the password and login, it says:
License Required The Visualforce Page EasyProcurement Help is part of the AppExchange Package Easy Procurement, and requires a license to use.
License Required The Custom Object Definition Purchase Requisition is part of the AppExchange Package Easy Procurement, and requires a license to use.
Thank you, we'll look into each of these and get the authors to fix them. Regarding your application, I'll probably reach out to you separately to try to help you address the problem.
Hi,
I am now getting the password error on this app
http://sites.force.com/appexchange/listingDetail?listingId=a0N300000024ZD7EAM#
Thanks for the heads up. I forwarded the issue along to the app provider and hopefully, we'll have it resolved soon.