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MichaelAB
Set a work flow based on updating any field being modified. Can it be done?
Can a work flow be created where it will call for a specific action no matter what field is updated and then attempted to be saved?
I need to make the user assign a case out of our support queand assigned to a specific user if any field in the case is updated. Can this be done, and if so, my friends, how?
I haven't tested it but you should be able to set the rule to run based on the formula evaluating to true and then use a formula like:
1=2
That formula would always be false causing the workflow to trigger
Thanks, but what field do I apply this to? Since any field in the Case object could be updated.
Also, could you give me an example of a formula that would work? I'm not all that experienced at writing them. Getting there, but not yet.
Help appreciated. Thanks.
Michael
You don't actually select a field. In the Rule Criteria section, there is a dropdown. Change the dropdown to Run this rule if the following formula evaluates to true.
Then in the formula box, just type
1=2
That should do it
I'm sorry, call me dense, but this makes no sense to me.
I have a case that comes in via EmailtoCase and is assigned to the Support Que.
If someone accesses that case and makes ANY changes to ANY field, I want it so that
the edits cannot be saved until they assign the case ownership to someone other
than the Support Que.
I don't see how just putting: 1=2 will do all that. I'm sure it won't as a matter of fact.
Or, am I just below the clouds on this one?
Thanks.
Michael