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sf11 Time trigger still sends email
I am new to time trigger and have a question.
I created a custom object approval process which requires records to be submitted for approval within 48 hours from the record create date.
To implement this
1- I created a workflow rule ( when a record created/edited...) to check the custom status field of the record . The workflow rule checks (status__c <>"Approved" OR status__c<>"Submitted"). This rule will always be true for a newly created record which is not submitted. The status__c field gets updated to "Submitted" if record is submitted for approval through a field update.
2- I added a time trigger to this workflow to send an warning email after 24 hours to the record owner to remind him/her to submit the record for approval.
The Issue is ----- Even after a record is submitted for approval in let's say next 2 hours after creation, the time trigger still sends email after 24 hours. The rule is true at the time of first save but becomes false when status__c is changed to submitted.
How do I suppress the email alert which is queued to go out after 24 hour when no rule is no longer applicable?
RobBirdNNR