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Melanie JohnstonMelanie Johnston 

Salesforce.com Administrator Full Time Position, Northern Ohio

Summary of Key Functional Responsibilities:
Provide Application Administration of the Salesforce.com platform and the B2B Mobile Application.

Salesforce.com Administration: The Administrator is responsible for ongoing administration and training related to the Salesforce.com platform. The SalesForce.com platform is used by the Business for account management, call reporting, SPA’s and Claim Management. Additionally, the SalesForce.com platform stores and manages Marketing Content (e.g. Presentations, Videos, Price Lists, Environmental Documentation, Product Fact Sheets). These applications require administration support with user security, system configuration, training and reporting.
B2B Mobile Application Support: The Administrator is responsible for the ongoing administration and training related to the B2B Mobile Application. The B2B Mobile Application is a vehicle to deliver up to date Marketing Content to our TNA iPad users. The Administrator is responsible for loading Marketing content into SalesForce.com platform and tagging the content to ensure it is presented properly on the B2B Mobile Application. This mobile application also requires administrative support with user security and training (including general iPad Training).
Administration
• Administer Salesforce.com application security by aligning user Roles and Profiles with Application requirements.
• React to ongoing user support requests and administrative needs.
• Develop reports, dashboards, and processes to monitor system utilization.
• Work with Marketing and Field teams to deliver new and updated content to the B2B Mobile Application.
Training and Documentation
• Develop training plans, materials, and documentation for SalesForce.com and B2B Mobile users, keep materials up-to-date and coordinate new user and ongoing training sessions.
• Communicate the schedule for future SalesForce.com general releases and coordinate Application testing to ensure no business disruption.
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve user acceptance & competency
• Assist users with report and dashboard design.
Planning
• Support the development teams with system security and application testing on enhancements to the SalesForce.com and B2B Mobile Application.
• Work as needed with end users to configure existing SalesForce.com screens to streamline data entry.
• Leverage the knowledge of the Salesforce.com support organization and any 3rd party development organizations to react to support requests from our internal SalesForce.com and B2B Mobile users.
• Define, communicate, and manage changes to the applications as necessary

Priti SravanPriti Sravan

Hi , 

 

I am working as senior Salesforce Administrator since 2 1/2 years .

 

We have around 400 users in our company .

 

I am responsible for creating user id's , reports , dashboards , closing tickets , creating products .

 

Conducting training sessions for new users & refersher training every month .

 

I have created training manuals for all users . 

 

Gathering the business requirements from the management team & preparing the SRS documents & coordinating with the developing team .

 

Testing the new application  functionality & implementing in SFDC .

 

 

Administer Salesforce.com application security by aligning user Roles and Profiles with Application requirements

 

Awating your positive reply . 


Melanie Johnston wrote:

Summary of Key Functional Responsibilities:
Provide Application Administration of the Salesforce.com platform and the B2B Mobile Application.

Salesforce.com Administration: The Administrator is responsible for ongoing administration and training related to the Salesforce.com platform. The SalesForce.com platform is used by the Business for account management, call reporting, SPA’s and Claim Management. Additionally, the SalesForce.com platform stores and manages Marketing Content (e.g. Presentations, Videos, Price Lists, Environmental Documentation, Product Fact Sheets). These applications require administration support with user security, system configuration, training and reporting.
B2B Mobile Application Support: The Administrator is responsible for the ongoing administration and training related to the B2B Mobile Application. The B2B Mobile Application is a vehicle to deliver up to date Marketing Content to our TNA iPad users. The Administrator is responsible for loading Marketing content into SalesForce.com platform and tagging the content to ensure it is presented properly on the B2B Mobile Application. This mobile application also requires administrative support with user security and training (including general iPad Training).
Administration
• Administer Salesforce.com application security by aligning user Roles and Profiles with Application requirements.
• React to ongoing user support requests and administrative needs.
• Develop reports, dashboards, and processes to monitor system utilization.
• Work with Marketing and Field teams to deliver new and updated content to the B2B Mobile Application.
Training and Documentation
• Develop training plans, materials, and documentation for SalesForce.com and B2B Mobile users, keep materials up-to-date and coordinate new user and ongoing training sessions.
• Communicate the schedule for future SalesForce.com general releases and coordinate Application testing to ensure no business disruption.
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve user acceptance & competency
• Assist users with report and dashboard design.
Planning
• Support the development teams with system security and application testing on enhancements to the SalesForce.com and B2B Mobile Application.
• Work as needed with end users to configure existing SalesForce.com screens to streamline data entry.
• Leverage the knowledge of the Salesforce.com support organization and any 3rd party development organizations to react to support requests from our internal SalesForce.com and B2B Mobile users.
• Define, communicate, and manage changes to the applications as necessary


 

 

Thanks &Regards,

 

Priti Sravan 

 

SF Enthusiast.ax1737SF Enthusiast.ax1737

This position sounds like it is right in my wheelhouse.  Is there a chance that the position can be worked remotely with travel as needed to Ohio?  I live in Atlanta, GA.  If so I will be happy to submit my resume.

MetaSys SoftwareMetaSys Software

Warm Greetings from MetaSys Software!

 

We are an IT Service provider specialized in Custom Web applications & Security and we look forward to engage with your organization as a development partner for your development needs.

 

Our technological proficiency spans across Salesforce.com, .Net, FileMaker, PHP and Mobile Application Development for iOS and Android.

 

Here we focus on our experience and skills on Salesforce.

 

Fields of Expertise:

 

CRM Customization and Administration:

 

MetaSys can assist you in the administration and customization of the sales CRM by using both Salesforce.com and Force.com features. Our Salesforce developers are experienced in customizing Application Flow, Reports, Dashboards, Trend analysis, etc. to meet specific business needs.

 

Custom Application Development:

 

We have experience in developing customized applications using Salesforce and Force.com. We can meet your needs either with generalized look and feel OR Convert your existing application on other platforms like.Net and FileMaker OR Convert your existing process to a customized application on Salesforce.

 

Salesforce Integration and Migration:

 

We can help you in migration of your existing data from various applications into Salesforce and integration of existing .Net and PHP applications into Salesforce. We can link Salesforce to your websites by using the portals provided by Salesforce.

 

Support:

 

We provide support for Salesforce CRM applications as well as for customized applications. Our services also include deployment and support for applications for customers and Salesforce marketplace.

 

Case Study:  

 

Our team of Certified Salesforce Developers have built a customized application using Force.Com while keeping intact the FileMaker application structure. They used workflows, custom objects and Visual force pages to meet the PDF reporting requirement of the client. The look and feel of the forms & components and the business flow were customized to meet the specific business needs of the client. The application was packaged and deployed in the app exchange. They have also implemented upgrades through addition of new features released on the app exchange.

 

Why Us:

 

-          Experience in developing custom applications using Force.com platform.

 

-          Expertise in building customized Salesforce CRM applications.

 

-          The MetaSys team of Salesforce Certified Developers can provide solutions to meet your business needs.

 

-          We are equipped to integrate Salesforce with other technologies because of our expertise and experience with .Net, FileMaker, Android programming and iOS programming.

 

-          Reliable

 

-          Flexible

 

If you wish to partner with MetaSys to develop Custom Apps on the Cloud using the Salesforce platform or CRM application customized to meet your business needs, then please drop us an e-mail on info@metasyssoftware.com. We will be happy to discuss your business proposal.

 

Warm Regards,

MetaSys Software, India

 

www.metasyssoftware.com