Apex Code Development You need to sign in to do that
Don't have an account?
dshpa Does workflow rule use updated field value?
Hi all,
I want to create time-dependent workflow rule to send email notification if a Lead is unread by owner within 2 days. I found that Lead object has field IsUnreadByOwner but it isn't accessible through formula editor. That's why I created custom field UnreadByOwner_Copy and trigger setting its value to IsUnreadByOwner. This value is used as criteria in workflow rule.
However, when Lead Owner is changed, trigger sets UnreadByOwner_Copy=true, and workflow rule evaluates, it takes the previous value of UnreadByOwner_Copy=false and does not run.
Does anybody know workaround for this issue?
Thanks!
Dshpa the answer to the issue faced by you can be resolved if you modify your logic and use a flag which stores information about change of owner and have your evaluation rule so structured that it looks at UnreadByOwner_Copy and the ChangeOwnerFlag to fire the workflowrule. Once the workflowrule is fired when ChangeOwnerFlag is set , following action it can be unset.
Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved.