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Referencing 'Business Hours' in a formula
Hi, I could really use some help. I'm trying to create a custom formula field that is based on our customer support 'business hours', as they are defined within our SFDC setup. Does anyone know how to do this, or even a workaround to look at only certain hours of the day for Mon-Fri?
Thanks for any help!!
-Jeff

If there was a formula that could do this calculate it would help a lot.
I also am looking to do this. Did you ever find a way?