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DivyaDivya 

Edit Date/Time field in Cases

Hi,
 Is there a way to make the Date/Time opened and close fields viewable & editable by users. These fields are in the Case tab of Service & Support. I have found that they are read-only. Or, do I have to create a similar field that can be edited?
 
Thanks!
Divya
EricBEricB
Hi Divya,
The datetime opened & closed fields are maintained by the system.

You can create a custom datetime field if you want it to be editable.

Eric