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GabeGabe 

case detachifier

Hi There-

I’m trying to use the Case Detachifier application.

I want to back up to an FTP site, but that option isn’t working. I’m on Windows XP SP2. I’m certain the FTP login credentials I’m using are correct.

Below is the complete text from this error dialog:


This happens no matter what FTP server I try to connect to, and, as shown in the other screenshot, it just endlessly tries to test my FTP connection.


 
I’ve confirmed that my firewall program (Windows Live OneCare) IS allowing the salesforce.com Case Detachifier. I’ve tried rebooting my machine a couple times, but continue to get the same error.

What’s wrong here? Any suggestions?

Thanks!

Gabe Anderson
Director of Customer Support
Articulate - The Global Leader in Rapid E-Learning
www.articulate.com

See what the experts are saying about Articulate:
www.articulate.com/company_accolades.html

 Code:

ERROR LOG:

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

 

************** Exception Text **************

System.UriFormatException: Invalid URI: The format of the URI could not be determined.

   at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)

   at System.Net.WebRequest.Create(String requestUriString)

   at Detachifier.SalesforceData.TestFtpServer()

   at Detachifier.SaveScreen.btnNext_Click(Object sender, EventArgs e)

   at System.Windows.Forms.Control.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ButtonBase.WndProc(Message& m)

   at System.Windows.Forms.Button.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

 

 

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

Detachifier

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase: file:///C:/Program%20Files/salesforce.com/Case%20Detachifier/Detachifier.exe

----------------------------------------

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Deployment

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Deployment/2.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll

----------------------------------------

System.Web.Services

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll

----------------------------------------

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

q2wuacru

    Assembly Version: 1.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

 

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

 

For example:

 

<configuration>

    <system.windows.forms jitDebugging="true" />

</configuration>

 

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

 

XifierXifier
Hi Gabe,

I'm the guy who wrote the Detachifier, sorry for the bug, I should have handled that exception or made the FTP section a little simpler to use. 

Can you show me what you're putting in the FTP URL box?  It should be in URL format, like:

ftp://ftp.myserver.com/MyDirectory

Thanks.
GabeGabe
Ah ha! Thanks for the reply, Xifier. All I needed was to add the ftp:// ... not sure why I didn't try that, but it would be cool to note that example in the UI.

After that, it ran as expected and I saved 31.291 MB of storage. :smileyhappy:

However, it put all my files at the top level of the server, instead of letting me specify the path on the server where they should go.

Additionally, you might consider the following for the app:

  • Most of our attachments are not necessarily case attachments, but attached to emails associated within the case - any way to provide an option to detachify those only (but not the emails themselves)?
  • How does the app know the path on the server where the attachments should be placed?
  • Make detachify emails option unchecked by default (we use email to case, so our entire case history is in email threads under each case)
Thanks for the great app! If I could detach attachments from emails under cases, then it would be even better.
GabeGabe
One other suggestion: What if I want to move the path location of the attachments on my server? For example, on my first run I put everything here on my server:

/cases/attachments

...but what if I decide if I want to move everything to the below location:

/support/cases/attachments

How do I update the MOVED redirect links?

Thanks,
Gabe
XifierXifier
Hi Gabe,

In response to your first question, about the directory in the FTP:

That should be encoded in the URL.  So if you set as your URL "ftp://my.ftp.com/MyDirectory" then it should move everything to the directory "MyDirectory."  That directory should exist prior to running the Case Detachifier.

In response to your second question, about changing the directory of the moved attachments:

This is unfortunately not so easy right now, and not something the Case Detachifier does out of the box.  The way to do that would be to make a bulk API call that would unpack each of the placeholder attachments, change the link they contain, and update them back again.  If your attachments have gone to the wrong place as a result of my clunky UI, I could perhaps write something up for you pretty quickly that would do this.  You can email me directly at info <at> xifier *dot* com (you know, as much as I try to munge these email addresses, I still get bombarded with spam.  *sigh*.).

Also, regarding your comment about the emails on cases:

The Case Detachifier won't actually remove the emails themselves -- it'll just detachify the attachments on those emails, just as it does on the cases.  So your case history won't be lost.

Thank you for your suggestions, I'll definitely take them into account when I fire up the next version of the Case Detachifier.
GabeGabe
Great! Thanks. I'll drop you an email.

And great to hear this - that's exactly what I need!

"The Case Detachifier won't actually remove the emails themselves -- it'll just detachify the attachments on those emails, just as it does on the cases.  So your case history won't be lost."
GabeGabe
Unfortunately, partway through detachifying attachments from emails under cases, the app crashed with the below error. It had archived 1,473 items on my server so far.

Any suggestions?

Thanks!

Code:
See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Net.WebException: The remote server returned an error: (550) File unavailable (e.g., file not found, no access).
   at System.Net.FtpWebRequest.SyncRequestCallback(Object obj)
   at System.Net.FtpWebRequest.RequestCallback(Object obj)
   at System.Net.CommandStream.Abort(Exception e)
   at System.Net.FtpWebRequest.FinishRequestStage(RequestStage stage)
   at System.Net.FtpWebRequest.GetRequestStream()
   at Detachifier.Attachment.UploadAttachmentToFTP(SalesforceData data, Byte[] filedata)
   at Detachifier.SalesforceData.RetrieveAndSaveAttachments(ProgressScreen progress, List`1 attachmentIds)
   at Detachifier.SalesforceData.BackupAttachments()
   at Detachifier.SalesforceData.Detachify()
   at Detachifier.OptionsScreen.btnNext_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Detachifier
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files/salesforce.com/Case%20Detachifier/Detachifier.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Deployment
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Deployment/2.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
bx0nwcza
    Assembly Version: 1.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.210 (QFE.050727-2100)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 
GabeGabe
P.S. As a result of this app crash, it looks like the attachments were not actually removed from the emails under cases. I just took a look at a couple samples and see no indication that that the attachments were actually moved. For example, this is from one of my emails under a case:

Edit | Del | ViewInvoice #20795.pdf16KB7/5/2006 10:30 AM

Thanks,
Gabe
XifierXifier
Wow, that's one I haven't seen before.  Did the FTP server go down or something?  Or I wonder if the name of that particular attachment had some character that FTP doesn't allow?

The good news is that your attachments are fine -- the Case Detachifier doesn't do anything to the attachments until they're safely backed up (and then, it doesn't really delete them either, it just puts them in the recycle bin, so you have 30 days to reclaim them once they've been removed).
GabeGabe
Thanks. The FTP server did not go down.

How can I tell which attachment caused this, so I can manually delete it then try again? And will the app go through all the attachments again, simply overwriting the existing contents of the directory on my server?

Thanks,
Gabe
PulkasPulkas
It doesnt seem like Case Detachifier handles filenames with spaces very well.
Once ftp'd it replaces spaces with '+' causing my browser to 404 when i visit the 'moved' link from salesforce!
Is this a known bug? If so any chance of a resolution?
XifierXifier
You make a good point -- I hadn't tried it on filenames with spaces. 

Can you clarify -- on your FTP site, do the filenames have spaces or pluses? 

I want to figure out which part is getting confused, whether it's the FTP module or the part that generates the placeholder attachments.  It could be that the .NET FTP module automatically replaces spaces with pluses , unbeknownst to the poor placeholder attachment generator, which happily generates a placeholder as if the spaces were still there.

Your bug is noted, and I will make a fix for it in the next few days.  I'll post here when it's updated.  Thanks, and sorry for the inconvenience.
PulkasPulkas
On the ftp site the file name has pluses. Hope you get it sorted soon! Its a great little app and we're on 105% storage usage!
GabeGabe
Might that be the same issue that caused my FTP error, too?
XifierXifier
Possibly.  It may well be that FTP is not playing nice with certain characters in the filenames -- it could certainly be that Salesforce.com is much more forgiving with these characters than FTP is (although spaces really shouldn't cause an issue with either).  I will investigate this tomorrow and in the upcoming days.
XifierXifier
The version of Case Detachifier that is now posted on the AppExchange now includes a fix for these FTP issues.  Please download the latest version at:

http://www.salesforce.com/appexchange/detail_overview.jsp?id=a0330000002f60QAAQ&NavCode__c=
dbeaudoindbeaudoin

I have tested the detachifier a few times in the last couple days and have gotten it to work 3 times, which affected about a total of 20 attachments, but I have 1,000s of attachments that I need to backup and I keep getting this error.  Any help would be greatly appreciated.

 

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

 

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

   at System.Windows.Forms.Control.WaitForWaitHandle(WaitHandle waitHandle)

   at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

   at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

   at System.Windows.Forms.Control.Invoke(Delegate method)

   at Detachifier.ProgressScreen.CloseWindow()

   at Detachifier.SalesforceData.GetAttachmentListFromCases()

   at Detachifier.SalesforceData.Detachify()

   at Detachifier.OptionsScreen.btnNext_Click(Object sender, EventArgs e)

   at System.Windows.Forms.Control.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ButtonBase.WndProc(Message& m)

   at System.Windows.Forms.Button.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

 

 

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

Detachifier

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase: file:///C:/Program%20Files/Salesforce.com/Case%20Detachifier/Detachifier.exe

----------------------------------------

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Deployment

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Deployment/2.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll

----------------------------------------

System.Web.Services

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll

----------------------------------------

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

n9bwtyed

    Assembly Version: 1.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

Accessibility

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.42 (RTM.050727-4200)

    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll

----------------------------------------

 

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

 

For example:

 

<configuration>

    <system.windows.forms jitDebugging="true" />

</configuration>

 

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.
XifierXifier
I'll look into this issue today.  Could you please send an email to info@xifier.com so I might communicate with you directly?  Thanks!
MalixMalix
Hi,
I am trying to download Case Detachifie from the following link but it doesn't work. Can anyone please help me with this?

http://www.xifier.com/CaseDetachifierSetup.exe

Thank you,
-Malix
RobIrvingRobIrving
Hi,

I've been running some tests on the detachifier, and it is incredibly useful for managing our DB size.

I back up my files to a local network drive, so I tell it to prepend "file://///<my location>" to the links
that are placed on my cases. Unfortunately, it appears that these links are *not* created correctly
for attachments that are removed from emails. (It works fine for case attachments themselves.)

Am I doing something wrong?

Thanks,

Rob Irving
Journyx
XifierXifier

Hi Rob,

I think you may have too many slashes in there.  A file URL to a Windows network share should only have 4 slashes, like file:////xifiershare/dir/something.txt.  You seem to have 6 in there, which may be what's causing the issue.
RobIrvingRobIrving
Actually, it's 5. Do I know why? Not really. But 5 was the first one that worked for me in both FF and IE. (Four doesn't do a darn thing in Firefox for some reason.)

But the link I'm seeing on the detached email attachments is completely bogus:
https://ssl.salesforce.com/00P0000000756vn is an example.

Since I typed in the file://///, I would expect to see something at least similar on email attachments.

Rob
NazeerNazeer
Hi,

I come to know from this thread, you are successfully using "Case Detachifier" Apps.
I am facing issue on using this Apps, Getting error while login to Case Detachifier.

Error:
"The underlying connection was closed: The connection was closed unexpectly".

Kindly advice what should be done to overcome this,.

Thanks
Nazeer
coneill72coneill72
Did you ever get to the bottom of this one Rob?   I am trying to do the same thing and getting the same issue as yourself.   When I open the moved attached from SF I see a URL like the following appear https://ssl.salesforce.com/servlet/servlet.FileDownload?file=00P000000076EIG however it never actually gets me to my document (which is succcessfully detached to the correct location BTW:) )

I am using file:///\\fileserver\salesforce\attachments\detached in the Base URL field - this gets converted to file://///fileserver/salesforce/attachments/detached which is fine when I paste it into the 'run' on my desktop from which I am running the detachifier

Thanks in advance for any help on this one Rob!

Cheers,
Colin

Message Edited by coneill72 on 10-14-2007 02:35 PM
RobIrvingRobIrving
Unfortunately, I haven't seen anything back yet.

The problem continues, but I'm running low on space, so I'm just biting the bullet and running it anyhow, since the support team here knows where everything is stored.

Good luck,


Rob
coneill72coneill72
Thanks Rob, I am pretty much in the same situation - all of my analysts are on our VPN in any event and can access our fileserver and know the location that we store the attachments.   I am in the same situation as you regarding space so I will be running it even without this link functioning as desired.


Cheers,Colin
JenniferRossJenniferRoss
Hi -- Hoping someone can help me.
 
I have downloaded the Case Detachifier App and attempted to login. Once I enter my SF.com credentials, I receive the following error:
 
Error #407: Proxy Authentication Required
 
I need help fixing settings somewhere I'd assume.
 
Thanks!
Jennifer
werewolfwerewolf
You are unfortunately trying to use the detachifier in an unsupported configuration, namely via a proxy.  If you can run it from an unproxied machine, turn off the proxy, or make a proxy exception for Salesforce.com, then it will work.


Message Edited by werewolf on 03-13-2008 08:41 PM
learnSFlearnSF

Hi ,

I am using case detachifier,but it seems it is not delting attachment from email.could please tell me why?

case detachifier is removing attachment from attachmnet thred,but it is not removing attachment from email thered ,which I have in case.

If I have email with attahcment in attachmnet thred,then it removes that email with attachment,but if email with attachmnet is in email thred ,then it is not removing that attachment.

It would be great if you can reply me back as we are going our of space repidly.

-thanks