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Catharine
How to change case status when New Self-Service Comment is true
Hi,
I would like to be able to have the case "status" field value change to "Updated" if the "New Self-Service Comment" field gets set to true.
The "status" field is currently set up as a Pick List.
Is there a way to change the "status" field automatically to a value (that is already in the pick list) when "New Self-Service Comment" is selected (true)?
Thank you,
Catharine
1. Create a workflow and set the Evaluate rule to "Every time a record is created or edited"
2. Change the Rune this rule if the following to "formula evaluates to true"
3. Set the rule "HasCommentsUnreadByOwner" [yes it really is just that one field]
Then click Save and Next and add your workflow actions.
JT
.........at Appirio.com