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Close case trigger
Hi there. I'm looking at the schema and wondering how a case is closed?
I see a non writeable field called is closed, but I cant see any (intuitive) child relationships from
case to another SObject that sets this value.
Does anyone know?
It's for a trigger I am writing.
Thanks!!
The CaseStatus object represents the status of the case, including if it's Closed. You can see the schema here:
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_erd_support.htm
Hope that helps,
Sati
Ah, I forgot to check the ERD.
Thank you very much for your help!
shillyer, where did you find this information incidently?
Also, one more thing - what field correlates Case and CaseStatus
because in CaseStatus (or Case) I cannot see a relationship...
It's still a little opaque as to how I could set a case to closed with a trigger.
Many thanks
Check out the status field.
Best,
Sati
Sorry, I jumped the gun!
I see that each status in a case is a CaseStatus.
Albeit, this CaseStatus is read only via the API.
So I'm wondering how you could set a case to closed with a Trigger if the CaseStatus is read only...
Any ideas? Thanks again