You need to sign in to do that
Don't have an account?
iGrafxAdmin
Where is the auto-response coming from?
We have a web-to-lead form that we route according to country and/or region. In some cases, we forward an email to a partner and also reply to the Lead with a message that partner X will be in contact. In one case (country = Poland), I have 2 emails going to the Lead, one that I want and another that is old, that I cannot find, that I want to remove.
Thanks in advance for your thoughts and ideas!
- Chris
- I have looked at my Lead Auto-Response Rules and my Workflow Rules, and I cannot find the source of the old message.
- I also looked through all the Email Templates, and I can't find the template for it there, either.
- I've looked through the web form to see if something odd stands out, and have come up blank as well.
- One other thing, it also creates an activity with a copy of the email when it is sent.
Thanks in advance for your thoughts and ideas!
- Chris
I think I made it a step closer, but things are still not completely clear.
I found a generic reply form that uses a custom field to substitute the partner name and address in the form - I believe this is where my auto-response is coming from. From here though, I cannot seem to figure out how to see the value of this custom field. Here are the steps I've done:
- Setup
- Customize > Lead > Fields
- Edit Custom Field (iGrafxRepContactInfo_HTML)
The Default Value is empty. Clicking Show Formula Editor is also empty. I followed what I could find in SF Help. I would think it would use a formula, so the address returned would vary based on country criteria. How do I find where the value for this field is defined?- Click on the custom field
- Click View Field Accessibility
- Make the field accessible (visible) on my Lead Layout
- View a Lead, and I see the value for the field, which is a reference to an HTML page
- Located HTML pages
So I can update these pages, and I think I will have solved, but I still don't know how to see the existing formula for this custom field.