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OlofNOlofN 

Diferentitaed Auto-response messages depending on the incoming adress

We are have a number of mailboxes that we use to feed Salesfroce with customer support cases through the email to case agent. I need to set up different auto-reply messages dependant on what mailbox the email comes from. I cant get it to work the only palce i can find the incoming adress is on the emailobject but from there I cant use it to send an email.
Have anyone else a solution to this?
Regards
/Olof

cased19cased19

Would like to find out if there was a solution for this. We have several addresses being used as well and need to  our auto replies (Open and closed cases) to have the orginal to eamail addresses reflected for branding reasons.

 

Thanks,

 

emc