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Blachamooha Customizing the SFDC Calendar to recognize national and international holidays
Hello,
My company serves clients internationally and we would like to recognize both US and UK holidays to better facilitate client services. We are a call center that deals mainly with cases and bill against the time we spend on each particular case. We need to figure out a way to "soft code" holidays for both the US and UK. Does anyone have any advice or suggestions for me. For now the 2 options I have come up with are to:
1. Use standard US and UK(primary intl. hub) holidays
2. Customize the calendars via hard coding
I would like to have the functionality to customize each calendar per client - hundreds of clients. This way I can tailor each specific account and better serve them. I would like to stay away from hard coding the standard US and UK holiday calendars because of variable holidays, such as thanksgiving that is not set to a specific date.
Any advice or help would be greatly appreciated.
Thank you!
My company serves clients internationally and we would like to recognize both US and UK holidays to better facilitate client services. We are a call center that deals mainly with cases and bill against the time we spend on each particular case. We need to figure out a way to "soft code" holidays for both the US and UK. Does anyone have any advice or suggestions for me. For now the 2 options I have come up with are to:
1. Use standard US and UK(primary intl. hub) holidays
2. Customize the calendars via hard coding
I would like to have the functionality to customize each calendar per client - hundreds of clients. This way I can tailor each specific account and better serve them. I would like to stay away from hard coding the standard US and UK holiday calendars because of variable holidays, such as thanksgiving that is not set to a specific date.
Any advice or help would be greatly appreciated.
Thank you!