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workflow rule
I am trying to create a workflow rule with 3 objects.for example I have 3 objects,they are Customer,CustomerInfo,SurveyResponse.Customer is a parent,In Customer object I have 3 fields,are AccountNumber,Description and MRR,and in CustomerInfo I have 2 fields(Description and MRRMonthly),and I have 1 field(NPSScore) in SurveyResponse...Now I am trying to give a workflow rule for email alert when the condition is satisfied. condition is
IF(SurveyResponse__c.NPSScore__c<=5&&CustomerInfo__c.MRRMonthly__c<=1000)
Note:we should not have a relationship b/w CustomerInfo and SurveyResponse
Hi,
you are working on different Objects, hence it’s not possible to use workflow on different objects based condition rule. For this you have to write the trigger.
Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved.
Cross-object workflow is coming in Spring '12. It is not natively possible now without resorting to an APEX solution.
-Andy
Hi,
This is not possible to write this of Workflow rule at this time (Winter '12), But from Spring '12 onwards Salesforce allow us to wirte Cross Object Workflows.
https://na1.salesforce.com/help/doc/en/salesforce_spring12_release_notes.pdf ---- Page No # 134
Thanks,
Sridhar Bonagiri