You need to sign in to do that
Don't have an account?
Achibber
Email to Case- Capture Screenshots from email into the Case record
if there is way to capture the screenshots from the emails in the SFDC case by either converting them into an attachment or somehow capturing the image via visualforce once the user has saved the case.
Does standard Salesforce functionality provides any option?
If not, can we do it via native code?
One could try to modify one of the many browser snapshot utilities (e.g. Pearl Crescent for Firefox) to automate the desired functionality and attach the file.
If I may be so bold and ask: what's the advantage/gain of a screenshot of an e-mail?
HTH - Andreas
With standard E-mail to Case functionality Screenshot (like all other attachments) are stored with the E-mail object in the "Google Docs and Attachments" related list with a convenient "View" link next to it. It could be that you need to add the E-mail related list to your Case pagelayout first:
=>
of course, one could conceive creating a custom formula field that would display the image, even more convenient in a VF page
- Andreas