function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
AkaedingAkaeding 

Case Assignment Trigger

Hi all!  I am very new to the Salesforce world and am looking for a little help (you'll see more posts from me...count on it!)

 

My current inquiry is this:

 

I want the status of a support desk case to change to "Assigned" any time a support agent (or assignement rule) changes the  "Assignment Group" (a Custom Field) to anything other than "None".

 

Is this best handled by an APEX trigger?  If so, where's the best place to start looking for APEX development documentation. 

 

Thanks for any help you all can provide!

Best Answer chosen by Admin (Salesforce Developers) 
snugglessnuggles

hi akaeding,

 

your best bet here will likely be a workflow rule, which you can find under SETUP--> Create--> Workflow Rules

All Answers

snugglessnuggles

hi akaeding,

 

your best bet here will likely be a workflow rule, which you can find under SETUP--> Create--> Workflow Rules

This was selected as the best answer
AkaedingAkaeding

Thank snuggles.

 

About 20 minutes after I posted this, my counterpart on our implementation team figured that out...crushing my ability to claim Salesforce superiority in our orginization.

 

Ultimately...the team wins...so it's ok.

 

Thanks for your help!

snugglessnuggles
ha, team success is always good, but claiming superiority is the reason we go the extra mile ;)