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LyleD Whats the best way to handle cases linked to opportunity
I have a Lookup Relationship field (Opportunity) in Cases to link the two together. There is lots of technical information that we need in order to troubleshoot the problem so I would like to display that technical info from the opportunity in the cases. Whats the best way to do this?
Also question on Lookup Relationships, is it actually building a physical link with ID's from the one object to the other? Or is it just putting the opportunity name in there?
Ops I ment to post this in General Development.. gahhh
It is possible using a formula field if we have a field for technical field info in opportunity object. like if field is info__c then
in Cases we can use opportunity.infor__c