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GabrielFuoco
Workflow rule not working on accounts?
Guys, would like to have some help here.
I don't have an idea why this is not working...
I have a workflow rule where the formula looks like this:
OR (ISCHANGED(BillingCity)|| ISCHANGED(BillingCountry)|| ISCHANGED(BillingPostalCode)|| ISCHANGED(BillingState)|| ISCHANGED(BillingStreet) )
It's set when created account and always when changed, it was supposed to create a taks for users with role "finance" and send them also an e-mail.
Well, it's not working... any clue?
The idea is to notify finance team when any billing info is changed on account's info.
Thanks in advance!!
ISCHANGED(BillingCity)||
ISCHANGED(BillingCountry)||
ISCHANGED(BillingPostalCode)||
ISCHANGED(BillingState)||
ISCHANGED(BillingStreet)
You're mixing your operators.
The syntax for OR() is similar to Excel formula syntax, which is:
Using the || operator is the method developers in other programming languages are more familiar with, which is:
They are two different ways of accomplishing the same thing, depending on what language you're used to. They aren't meant to be used together.
So you can either replace your || with commas, or remove the OR() function.