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john8407
Help with Trigger
Im working on a trigger to assign a case to the account owner if the type is 3 of the 6. Say if I have case types below.
Type1
Type2
Type3
Type4
Type5
Type6
I want it to be assigned to account owner if the case type is the first 3. I cant figure out how to list multiple values in the trigger. Below is how I have it now.
//change owner to account owner
if (c.Type == 'Type1', 'Type2', 'Type3') {
for (Account a : lAccounts) {
if (c.AccountId == a.Id) {
c.OwnerId = a.OwnerId;
Use the Or operator "||".
That worked! Thank you very much! Another question if you dont mind. Is there a way to make the email notification go out when the case is assigned by this trigger? I have the assignment rules for other case types which go to queues but I had to use the trigger for the case types that should be assigned to the account owner.
Also, I guess now I have to instruct users to not check the assign using active assignment rules on these types or is that incorrect? I dont have these case types in the assignment rules. Will the trigger still work if they do check the box and these case types are not in the rules?