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sfdcdev.ax551sfdcdev.ax551 

Avaya CTI and IVR/VP integration with Salesforce.com

Hi,

 

We need to integrate salesforce.com with Avaya(CTI) and IVR/VP. We identified the following major components that forms major part of the SFDC development effort.

 

Could anyone who already have done this type of integration let us know the level of effort (LoE) in ours or man days for this type of integration ( including DESIGN and DEVELOPMENT)from a pure SFDC development  perspective.

 

1. Softphone installation, configuration  and Layout modifications.
2. Avaya Call Center (XML File) installation/configuration
3. Agents or User Profile Configuration
4. CSR Phone routing business logic (Custom Apex Code)
5. Web Services for IVR/VP(Custom Apex Code )

 

Thanks for your time.

 

 

Patrick Hogan 3Patrick Hogan 3
Did you ever find an Avaya integration? Callinize offers one. https://www.callinize.com/integrations/salesforce/avaya
Akos MateAkos Mate
In case you are still looking for a solution that intgeration Avaya CM Elite, Avaya Voice Portal & Avaya Call Recorder with Salesforce, please check out Desktop Connect which is DevConnect certified.

https://www.geomant.com/end-user-solutions/desktop-connect
or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV