function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Email to case issues



We are running a email to case agent, behind our firewall, with around 12 support email addresses. The agent will look for new email every 5 minutes.

Sometimes we receive a lot of messages in one mailbox (with heavy attachments). Since it takes a few minutes to scan all those emails the other mailbox keep stacking up. It takes a few minutes or hours to get a normal flow of email in to salesforce.


We are thinking of splitting the email addresses in several email to case agents.


Does anyone have another solution we could try?