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Steve CairneySteve Cairney 

Workflow email on change owner

Hi I am trying to find a solution to my following post

 

http://boards.developerforce.com/t5/Apex-Code-Development/Round-Robin-Record-Assignment-email-notification/m-p/645671

 

I have created a workflow that should be sending an email when the lead owner changes from the Queue to the actual user.

 

Created and everytime edited

 

AND(ISCHANGED(OwnerId),
NOT(BEGINS(OwnerId, "00G")),
BEGINS(PRIORVALUE(OwnerId), "00G"))

 The Workflow Action I has assigned to test this is to assign me a task with notification but I receive none, so it seems like the workflow isn't working

 

Can anyone help?

 

 

Best Answer chosen by Admin (Salesforce Developers) 
Devender MDevender M

Hi try this.

In the Administration Setup > Email Administration > Deliverability > Access level should be 'All Email'

i think this is the problem, email Access level should be 'All Email'

All Answers

Devender MDevender M

Hi try this.

In the Administration Setup > Email Administration > Deliverability > Access level should be 'All Email'

i think this is the problem, email Access level should be 'All Email'

This was selected as the best answer