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AmbigaRam
counting email messages in case?
Hi,
I wrote the email handler to append the inbound emails based on case number to the case.
I want to count the emails in the parent case. I cant use rollup summary field because case object is not parent.
Can anybody help me to count the number of email messages in case.
Thanks.,
Ambiga
It's not available without writing apex triggers on the email message object to manage the counts.
Here is the idea exchange item for having it be declarative.
https://success.salesforce.com/ideaView?id=08730000000BrYNAA0
Sorry,
-Steven