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paul-lmi how do you access knowledge articles attached to cases via Apex
We're building a custom integration with SF Knowledge where we need to use some, but not all of the Case functionality. We like the Attach to Case stuff, but we don't like the Email as PDF stuff, so my plan was to upsert a solution for each Knowledge Article, and then insert an entry into the CaseSolution object for each one, so we could use the existing solutions merge field for the email templates (and also not have to update a couple dozen email templates while we're at it).
I don't see any accessible metadata in regards to querying, or even better, triggering on article attachment to Case. Is there a way to get this info as of the Summer '10 release, or are we stuck in having to essentially build out an end to end custom solution for this type of integration? I don't like going custom when it comes to page layouts, because Visualforce on a standard page layout is an ugly iframe implementation, which limits the functionality I can put in due to vertical space constraints (and my not wanting to waste vertical space).
Any insight would be appreciated.
Paul,
The Case-Article link is not yet available through the API.
It will be available with the Winter'11 release.
Thanks
Etienne
Is this true?
Yes. This CaseArticle object is still not exposed as of Winter '12.
Paul,
I just double checked, CaseArticle is now available - since a couple of releases I think (v20?).
check in www.salesforce.com/us/developer/docs/api/apex_api.pdf and www.salesforce.com/us/developer/docs/object.../object_reference.pdf
Thanks
Etienne
Yeah, sorry, I'm still waiting on write access to the object.
Update will never be available since 2 operations are available, either I link an article to a case or I unlink an article. But I do not see the case to update the link.
Hi
Did you ever get the visualforce template to work to show articles related to a case, if so could you share the code as we have a similar issue because the Articles as PDF attachment only shows the English article not the translated ones whatever language article is attached to a case.
Thanks
Roy
Hi Roy,
Could you please share your code.
Thanks!
Not there yet. Will be looking at it again