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sylar2 Email Alert through Workflow does not create an Activity History for a case.
I also enabled Email-to-Salesforce. (To do this, go to: Setup | Email Administration | Email to Salesforce)
But that doesn't help.
Does SFDC doesn't allow any workaround for this?
My requirement: Log the email alert sent thru workflow as an activity for the Case.
My Thought:
Can we create a button as Send Email Alert which will trigger an email based on conditions which were supposed to be set in the workflow and then that email will be logged in the activity history as the email will be sent from the user and not thru workflow?