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Apex Email Templates for a Case
Hi,
After attaching a Knowledge Article to a Case, I would like to know if there is a way to create an apex email template, which could access that article's data?
I've created the following working template:
<messaging:emailTemplate subject="Case Email Template" recipientType="User" relatedToType="Case"> <messaging:htmlEmailBody > <p>Case Id: {!relatedTo.id},</p>
Congratulations! This is your new Visualforce Email Template. </messaging:htmlEmailBody> </messaging:emailTemplate>
Is there a way to get to the Knowledge Article object fields from the relatedToType Case object?
Thanks!
Hi,
You can use CaseArticle Object to retrieve which article has been linked to a case and use the article to fill your VF template.
How would I use the CaseArticle object from within an apex template, which has Case as the related object?
Thanks for your help.
Hi
did you ever get this to work as I have a similar issue??
Thanks
Roy