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lead to case

What is functionality of   lead- to-case


Thank u


I'm not aware of any lead to case functionality in Salesforce.  Leads and cases are fundamentally different things.  A Lead is a prospect - a company and person that you don't currently do business with, but would like to.  Leads get qualified out or converted into accounts/contacts in order to progress sales opportunities.


Cases are raised by your customers to indicate a problem or issue that requires resolution.


There's also email to case and web to lead functionality that allows leads/cases to be captured from outside Salesforce.

Arnout KoelewijnArnout Koelewijn

There is of course a situation where you do would like to convert a lead to a case:



Do you have any thoughts on this?