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Hi @Caro GV

Yes —

Please go through this video , you can easily assign the buyer group to the user using flow .

https://youtu.be/4Aar7T6qEew?si=emm2VTsy_rFD5fR5

If you want this without using flow , you can do with the help of Apex logic .

if this resolve your query , please mark as helpful .

Thanks.

Hi @Asha Kuloor, Nonprofits can apply for free Pro license which I would highly recommend. See here: https://slack.com/help/articles/204368833-Apply-for-the-Slack-for-Nonprofits-discount

Best regards, Dirk

it would be super helpful to be able to validate work items moving from the dev environment into the next environment before promoting to make sure that you've got all of the components.  The number of times I've had to create new work items to incorporate missing components that have made the previous work item fail in its promotion is sad :(  with VSC you can validate the deployment of a branch into a target org to check it before creating a PR, it would be great if this could be done in a config manner for regular admins who are too scared to use VSC

@Amara Eledu

Thanks for the reply. I considered a similar option to use Agentwork, but I am not sure if the Agentwork record is the one triggered first, before the queue is updated. I did not see a documentation stating the order of execution for the Agentwork Omni object and Case object.  

I also tried to put a pause\wait element or scheduled path on the Case flow, and then check the Agentwork status if it was rejected recently, but this was not technically feasible, because record triggered  flows doesnt allow pause element. 

Nevertheless, let me try create the field and trigger from AgentWork and test extensively to see the results. Thanks.

Hi @Jinyu Guo

If you're not receiving approval notification emails in Salesforce—even after setting your own email as the manager's—there are several things to check to ensure everything is set up correctly:

1. Check the User’s Email and Settings

• Email Accuracy & Verification: Open the user’s record and confirm that the email address is correct and verified.
• "Receive Approval Request Emails" Setting: This should be set to either “If I am an approver or delegated approver” or “Only if I am an approver” to ensure notifications are sent.
• Email Verification: If the email isn’t verified, you may need to send a verification email before notifications can be delivered.

2. Review the Approval Process Configuration

• Email Template for Approval Assignment: Make sure the correct email template is chosen in the approval process, especially if you're using the email-based approval feature.
• Filter Criteria: Double-check that your approval steps don’t include conditions that might be preventing the email from being triggered.
• Email Template Content: Confirm that your email template includes all necessary information—like record details and the status of the approval—to ensure it's functioning properly.

3. Testing and Troubleshooting

• Try Another Approver: Submit an approval request with a different user as the approver. This can help determine whether the issue lies with the user configuration or the process itself.

if this resolve your query please mark as helpful. 

Thanks.

@VINAY KUMAR K

 - I am quite sure the link you shared doesn't relate to OP's question, which is posted in Deliverability group. 

I assume, @Gabriel Lozano, that your question is addressing the deliverability dashboard. Firstly, the concept of campaigns is not really that clearly defined in SFMC. What I think you are after, is the ability to filter on the emails, to see which one contributes most to your deliverability issues. Unfortunately the data collected and shown there are purely aggregated, and hence can't be used to isolate single sends. Furthermore, a single send very rarely "destroys" your reputation, or to put it differently: your reputation is based on your performance over time - and it is difficult to attribute any degradation of sender reputation to a single KPI on a single send. 

I will recommend to use the deliverability dashboard, in connection with 

Email Performance for All Domains report in SFMC. This will show if any email domains are underperforming in deliverability. You could automate this check, utilising my DEWS (Deliverability Early Warning System) described here

. Also looking regularly into complaints Data View, Google Postmaster Tools and SNDS will be helpful.  

E.g. in Google Postmaster Tools, you can identify which jobid has resulted in high spam rates: 

Hi @James Lungi, you can request and enable Foundations see https://www.salesforce.com/ca/crm/foundations/

With the free Foundation license, you will be able to setup and configure AI Agents (free up to 1,000 conversations, after 1,000 conversations there is a $ charge). 

Besides, there are some free Einstein tools available out of the box with your P10 such as 

Einstein Activity Capture to sync your eMails with Salesforce. https://help.salesforce.com/s/articleView?id=sales.einstein_sales_aac.htm&type=5

Let me know if you need more details. Best regards, Dirk 

I've been able to set up the Data Stream sucessfully but still not seeing the right options for Element 1 and 2.  I am not seeing this option: Unified Link Individual ccid

See screenshots.  

Hi @kavya tanneeru , 

Go back to Agent -> open the service agent -> deactivate the agent -> click on 'Experience Management' -> remove all the instructions -> add 6 blank instructions then start putting the instruction added in trailhead one by one-> activate - 

> then check (I was getting the same issue, and it got resolved. this works without creating new agent) 

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MZCpn

I deleted my agent and recreated it and that worked. 

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000NU7c0AG