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mlundwallmlundwall 

Role of Owner of Case either User or Queue

Hi,

I need to get the Role of the owner of a case. The owner can be both a user and a Queue but I still need to get the Role. The Queue dont really have a Role, but you can set Queue Member as a role and I would need to get hold of that Queue Member Role.

 

Any ideas?

bob_buzzardbob_buzzard

Unfortunately there doesn't seem to be any way to get hold of the queue member configuration, via apex or the metadata api.  I suspect you'll need to match the queue to a role via a custom setting or similar.