function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
vepakvepak 

Receiving email from Google apps

Hello,

 

we are using Google apps email services for our company.  I've set up forwarding email to salesforce from Google apps, the inbound email should process email forwarded from Google apps email and create a case. But I'm not receiving emails to salesforce from google apps.

 

Could you please help me in this issue.

 

Thanks,

Vamsi.

bob_buzzardbob_buzzard

Are you seeing any bouncebacks?  I.e. when a  user forwards an email to salesforce to they receive an error message?
vepakvepak

Hello Bob,

 

Thanks for your response.

 

I don't see any bouncebacks or even error messages. If I send direct email from the account case is being created, whereas if the same email account forwards email nothing happens in  salesforce.
vepakvepak

Hi Bob,

 

I was wondering if you have any update for me.

 

Thanks,

Vamsi.