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Off topic: Funny Quotes from salesforce support

After much frustration with (the general lack of) sales force support, I thought it would be fun to start a thread with funny quotes you have gotten from the support reps. 


"We do not consider poor designs a defect.  Any changes to existing designs are enhancements."  - SFDC Rep on 8/24/2011 explaining why they wouldn't fix a design defect / poor design, wouldn't offer a work around, and why I should post it in the idea exchange (never to be seen again).