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Email template is not fetching the correct field value - Assignment Rules
Hi,
I have a scenario where I have to send an email on case creation. In the email template I am referring the field case owner. Also, in After Insert I am changing the owner of the case by running the assignment rules through code. But the issue is the emails I received show the old owner of the record and not the changed one.
Kindly reply asap.
Trigger the email after the owner changes or send tbe email via apex then you can be sure that new Owner appears.
Good luck...