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Finney
Case Comments Trigger
Hi
I have created a field on the Case object called Agent__c which is a lookup of the User.
When a user creates a new case comment and checks on PUBLIC checkbox, an email alert needs to be sent to the email id of the AGENT__C.
Can anyone please tell me how to do this.
Thanks
Finney
Hi Finey,
You can do that by using a trigger. Here is the sample code:
trigger sample on CaseComment (after insert) {
set<Id>caseid = new set<Id>();
for(CaseComment cc : trigger.new){
cc.(theemailfield) = cc.ParentId__r.AGENT__C);
}
}