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StephenDavidson cr/lf stripped out by article.put or in query result field -- not sure which.
I am using the article customization class AgentContributionArticleController to pull subject and description and the latest case comment into the title and summary and a custom rich text field in articles. This customization is invoked upon case close.
Case c = [select subject, description,casenumber from Case where id=:sourceId];
CaseComment cc = [select LastModifiedDate, LastModifiedBy.Id, LastModifiedBy.Name, IsPublished, CreatedDate, CreatedBy.Id, CreatedBy.Name, CommentBody From CaseComment where ParentId = :sourceId order by LastModifiedDate desc limit 1];
if (article instanceof case_summary__kav){
article.put('title',c.subject);
article.put('summary',c.description);
article.put('resolution__c',cc.CommentBody);
article.put('Originating_Case__c', +c.casenumber);
article.put('Originating_Case_URL__c',+'http://cs4.salesforce.com/' +sourceId);
}
The problem is, when I have text in my latest case comment, like this:
this
is
my
formatted
text
It translates into the custom rick text field in my article as this:
this is my formatted text.
Salesforce says this is by design. Looks like a bug, smells like a bug.......
Anyone know of a workaround?
Thanks.
Nice. WOrks like a charm. Thanks!
All Answers
Its just an idea to share with you not a solution.
Is there any thing like this \n which leads to new line in your previous existing code check it out . Removing that and appending the result in a single line with space could solve your problem.
If this solves your problem make this as a solution.
You can can try to replace end of line characters by <br/> since you convert a text field to Rich Text Field. I never test it.
Nice. WOrks like a charm. Thanks!