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Email updating is not working using lotus note

Hello everyone,


i written one trigger which is sending mail, when you edit the record or create the new record based on conditions.

Now ounce’s the Customer received mail, he will reply back with some date field value and text value.

If the customer reply back to mail, SF object will update the value based on email content.

This part is working when you reply from Outlook, Gmail or Yahoo.


But Customer is using Lotus note and when they replaying back, data are not updating into SF. Even I not receiving any exception or error message.


Any help is highly appreciated.