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vishwa attikerivishwa attikeri 

Need help on Work Flow



any one can help on the below  issue,


i want to update the case field using work flow when  email is sent 


my condition is it should check if 

1) Toaddress does not contains (if the To address will have one email address Ex:

Update case field




2) Toaddress contains and doesnot contains To addres contain more than one email address  Ex: ,

update case field




On which object are you writing the workflow? Email are stored as part of Tasks. And from that, you cannot update a field in Case. 

vishwa attikerivishwa attikeri

Hi Rajesh,


Thanks for your replay , i am writing workflow on Emailmessage 


I guess the Workflow Rule Criteria you're trying to write needs to be written in a formula syntax and cannot be written in a Conditional format .


One more thing I think what you want is to when your Rule Criteria  satisfies you want to do a Field Update and Email that can be very easily by choosing from Workflow Actions .


Make sure that you are not complicating the thing by thinking "Update a field when Email is sent " . No such thing really exists.Field Update and Email are just concurrent process .


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