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NatrajNatraj 

Relate cases to assets or products while creating case through email to case functionality

Hi All,

 

How can i relate the cases to assets while creating the case through email to case functionality?

 

 

 

Regards,

Natraj

AdrianCCAdrianCC

Hello,

 

I don't think you can do this through the standard fucntionality. You need a custom email service to replace the default email-to-case one(which you'll have to disable). This will allow you to match an existing Asset based on a value from the received email. 

 

If you want just to create a new Asset then a trigger on the Case is the way to go. Use on insert and check the Case Origin field to see if it's an email Case.

 

Thanks,

Adrian