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Call center in sales force



How to work call center app in sales force? Please send any sep by step document

Can i record calls in sales force? How?




Thank you.




In this pdf is clear but am calleng contact mobile numbers it is showing connecting call and call duration

but it has not connected that number it only demo or can do any settings?

one more in this pdf not mentioned call recording can i record call in sales force?




Thank you for reply.