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Creating entitlement, entitlement process, and milestones in test code
I need to create test classes to do some stuff on cases, entitlements, entitlement processes, and milestones. I understand that my case will map to an entitlement, and my entitlement maps to an entitlement process (SlaProcess), but I can't figure out how milestones connect to my entitlement process. My cases get CaseMilestones based on entering the entitlement process, but where are the generic defined milestones that are supposed to be attached to the entitlement process?
Anyone know?
Hi,
Hope this helps!
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_erd_support.htm
thanks
Thanks, but I've seen that already. It doesn't show how a milestone directly relates to an entitlement process.