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Trigger Workflow Rule on CaseTeamMember
Hello Everyone,
The business case I have is : Send out Email Alerts when a User/Contact is added to the Case Team.
Sounds simple enough, but I tried going through and found that CaseTeamMember does not allow Triggers and Workflows.
Is there any way to send out the email alerts when a User/Contact is added to Case Team or am I missing something?
Appreciate any help
Thank you
How quckly do the case team members need to be notified? Would it suffice if they were notified belatedly? You could use a Scheduled Batch Apex function to query members created since last run, and notify them in a batch (say, every hour or every day).
All Answers
How quckly do the case team members need to be notified? Would it suffice if they were notified belatedly? You could use a Scheduled Batch Apex function to query members created since last run, and notify them in a batch (say, every hour or every day).
Yeah I eventually had to go for the batch .. Just wanted to check if there is a better solution ..
But batch works fine .. Thank you for your quick response :)