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Get status change on cases
When the status of a case is changed, I need to update this in a third party application. Seems like CaseStatus doesnt allow triggers. How can I achieve this ? On each status change in the Case, I need to send the actual Status of the case along with CaseID to an external application. Is this possible ? Any help regarding this would be appreciated. Thank you.
Hi NBK,
I dont think you need to go for CaseStatus trigger. You should be able to simply use the trigger on Case object and check its status field if it has changed bay comparing in trigger.old and trigger.new and do whatever you want to do based on that. Hope this helps. Something like this:
Regards
All Answers
Hi NBK,
I dont think you need to go for CaseStatus trigger. You should be able to simply use the trigger on Case object and check its status field if it has changed bay comparing in trigger.old and trigger.new and do whatever you want to do based on that. Hope this helps. Something like this:
Regards
Hi Kranjan,
Thank you so much. I will look into the Case object.
Thanks & Regards,
NBK
Regards
Hi Kamal,
This worked out for me :)
Thanks & Regards,
NBK