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BrianFeBrianFe 

Live Agent - inserting information from page (URL, other data) to chat window

I'm in the process of exploring setting up a Live Agent chat implementation and we want to figure out if the following are possible:

 

1. Can we grab the current URL of the page and insert that in to the pre-chat window? Or pass that to the customer service chat person?

We want the customer service agent to see whate page/URL the questions are coming from?

 

2. Can we use javascript or something on the page to grab data off of the page and insert that automatically in to the pre-chat form or pass that to the customer service agent?

 

 

Thanks!

sriram lingamallu 7sriram lingamallu 7
Hi @BrianFe, Were you able to pass params from URL to agent or pass on the curent page url to the agent? Was javascript useful in grabbing the data and passing it to pre chat form? 

Please let me know since I am struck at that point!