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jhart Email Services: intermittent "554 Failed to get next element" errors
We are seeing intermittent error bounces from Email Services with this error message:
The attached message was sent to the Email Service address <(redacted)> but could not be processed because the following error occurred:
554 Failed to get next element
Manually re-sending the offending message back to Email Services - in exactly the same format as was sent originally - works fine, so the error is not in the email content but instead is a transient bug within Email Services.
Edit: given that this is a transient error that can be fixed by retrying the message, this should be grouped with Email Services timeout should retry.
From SFDC R&D:
On August 13th, Salesforce rolled out a new inbound mail processing engine ("Core Mail Processor") which automatically retries messages that fail with temporary errors like these.
Even if the underlying bug hasn't been fixed, the new retry logic should mask the problem. I have not seen any occurences of this error since the rollout.
All Answers
Salesforce support responds:
As a matter of fact, I wanted to let you know that R&D team is internally working on it. So, the issue is not visible in the known issue database.
So, it's being worked on. I don't understand the part about the "known issues" database.
From SFDC R&D:
On August 13th, Salesforce rolled out a new inbound mail processing engine ("Core Mail Processor") which automatically retries messages that fail with temporary errors like these.
Even if the underlying bug hasn't been fixed, the new retry logic should mask the problem. I have not seen any occurences of this error since the rollout.