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email to case agent

Hi everyone,


I am very confused with all the post on dicussion that we needs to install agent on firewall. Now actually I really did not found the way how to install it. Everyone talk about the same thing but no one is here who can explain step by step solution to install agent on firewall and acheive the same to overcome the limitation of attachment which is 10MB in email on demand.





Joanne VargasJoanne Vargas
Hi, could you resolve it? I am facing the same issue.