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SFWes Email2Case overwrite From Address
Is it possible to write an Email2Case Email Trigger that would overwrite the From Address? Right now, a user can select from multiple email addresses when sending responses to a customer. This is a potential problem as they may select the wrong email address.
I looked into how this can be done from Salesforce without Apex, but apparently it doesn't seem possible right now. So can this be done with the Email Message Trigger?
Thank you,