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I got a user ,with email id abc@company.com
This person has two different users registered under this same abc@company.com
For one user ,there is federation id (for that reason i presume SSO enabled)
for this second user.,,federation id is not enabled.
Issue is second users' password was reset and a temporary one was generated When second user tries to reset a permanent password,its either logging him out..or saying account locked.
What could be the reason/solution?
user is locked that means user have tried alot to get logged-in, and Salesforce have locked this user
So go the this user's record in salesforce by System admin profile ,
and unlock the User.
Same email address should not be an issue here,
Pls go to this second user from the Admin User account and reset his password - he should get a password reset link which he can use to again set a new password.