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User cannot login

I got a user ,with email id

This person has two different users registered under this same

For one user ,there is federation id (for that reason i presume SSO enabled)

for this second user.,,federation id is not enabled.

Issue is second users' password was reset and a temporary one was generated When second user tries to reset a permanent password,its either logging him out..or saying account locked.

What could be the reason/solution?


user is locked that means user have tried alot to get logged-in, and Salesforce have locked this user

So go the this user's record in salesforce by System admin profile ,

and unlock the User.


Same email address should not be an issue here,


Pls go to this second user from the Admin User account and reset his password - he should get a password reset link which he can use to again set a new password.